Club Diabetes B.V. believes that protecting the personal data of its users and patients is of vital importance. Personal data is therefore handled, secured, and processed with the utmost care and in accordance with this Privacy Policy and applicable laws and regulations.
This Privacy Policy outlines the categories of personal data that are collected or generated (processed) when you use the Club Diabetes website, the Club Diabetes Platform, and your Personal Health Environment. It also explains how your personal data is used, shared, and protected, your choices regarding your data, and how you can contact us.
Club Diabetes B.V. is responsible for processing your personal data. Club Diabetes B.V. is located at Mendelweg 32, 2333CS Leiden, The Netherlands, and is registered with the Dutch Chamber of Commerce under number 81690509.
Club Diabetes aims to provide high-quality (remote) healthcare through its digital platform and services, encouraging active involvement of patients, healthcare professionals, and other parties through interactive technologies that support personalized care.
We ask you to share certain personal data with us in order to provide access to the Club Diabetes Platform, create your Personal Health Environment, and deliver the services or products you request. This may occur when you create an account, log in, enter data, communicate with partners through the platform, or place orders in the webshop.
We may collect the following personal data:
Club Diabetes uses the personal data we collect from you for the following purposes:
To provide access to the Club Diabetes Platform and your Personal Health Environment:
We ask you to create a personal account to use the platform. Your data is stored to enable smooth login and account usage. It is displayed within your environment so you can review and update it as needed.
We use your email address for support, such as sending password reset instructions.
When you purchase items in the webshop or use paid services, we use your name and address for shipping and processing purposes.
To give you insight into your progress and results:
We store your fitness activities and health metrics (e.g. measurements and progress) and track which exercises and questionnaires you use or interrupt.
Your progress is displayed within your environment, allowing you to monitor your health improvements and earn reward points.
To participate in the Club Diabetes program:
We collect your email address, date of birth, postal code, house number, and gender to create a basic health report and personalize the questions presented.
You can supplement your account with information about your health, family, lifestyle, and metrics. This allows you to compare data from previous program rounds without re-entering information.
For scientific research:
Anonymized usage data from your Personal Health Environment may be used for research or product improvement. These data never include personally identifiable information.
You may opt in to scientific research at registration or be contacted later for voluntary participation in interviews or surveys.
You can always withdraw your consent. All research data is treated confidentially, and published results will never be traceable to you.
For analytical purposes and improving the platform:
We evaluate and improve our platform based on how users interact with features and content to better tailor our services to your needs.
Doctor insight (if permitted):
If you consented during registration, your data may be shared with your doctor, provided their contact details are known to us.
Newsletter subscription:
You can opt in to receive the Club Diabetes newsletter, which contains general health information.
To unsubscribe, email: info@clubdiabetes.nl
Customer service – handling questions and complaints:
If you contact our support desk via info@clubdiabetes.nl, we will use limited data to assist you:
We may retain notes about your inquiry to provide faster service in the future.
Club Diabetes is certified under NEN-7510 and ISO 27001, which are standards for information security in healthcare. These certifications ensure:
All information is transferred securely using SHA-256 SSL encryption with RSA technology. Data is stored on physically separated, secure servers within the European Economic Area (EEA). Data is only linked to your identity when you log in with your personal credentials.
Note: While Club Diabetes secures all its pages, it cannot guarantee full confidentiality of data transmitted via the internet. Please be cautious when sharing sensitive health data online.
All data collected or processed via the Club Diabetes Platform is stored securely on servers within the EEA.
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless longer retention is required by law.
You have the right to:
You may request deletion of your account at any time. Anonymous health data may still be retained for scientific research purposes.
The Club Diabetes Platform may connect with third-party tools (e.g. activity trackers). If you link your account to an external service, their privacy policy will apply.
We may also include links to third-party websites or apps. Club Diabetes is not responsible for the privacy practices or content of those parties.
We use cookies to:
Cookies we use include:
_GA, _GAT – Google Analytics (2 years): to track repeat visits and website usagePHPSESSID – Session cookie (expires when browser closes): for session managementYou can disable or delete cookies via your browser settings. This may affect the site’s functionality.
Some embedded content (e.g. videos, documents) may use third-party cookies. We do not control these.
If you have concerns, please contact us at info@clubdiabetes.nl.
We do not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian and believe your child has shared information with us, please contact us immediately.
We may update this Privacy Policy periodically due to legal or operational changes. The most recent version will always be available on our website.
For any questions or requests related to your personal data, please contact:
info@clubdiabetes.nl
Club Diabetes B.V.
Mendelweg 32
2333CS Leiden
Chamber of Commerce (KvK): 81690509
If you request data deletion, anonymous health data may still be retained for scientific purposes.
